Troubleshooting and safety
Resolve common tracking, browser, provider, payment, and security issues.
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Referral tracking did not workTracking can fail when attribution is blocked, replaced, completed under another account, or not reported by the provider.Cookies and browser privacy settingsStrict privacy controls can block the identifiers a provider needs to attribute a referral.Ad blockers and referral trackingSome blockers prevent referral redirects or provider attribution even when search works.The provider page did not openCheck popup, privacy, network, and extension controls, then restart from the Travelchain handoff.Search results are not loadingA search can fail when no approved partner is configured, input is invalid, a partner is unavailable, or the network request fails.The price changed after redirectThe provider’s final checkout price controls; return to search if the refreshed total is not acceptable.I think a booking site charged me incorrectlyContact the merchant shown on the statement, then your bank or payment provider if the charge remains unresolved.Reporting a suspicious providerStop entering information, record the destination safely, and report an unexpected or deceptive provider page.Reporting a security issueUse the support form’s Security concern category and include safe reproduction details.Recognizing Travelchain impersonationTreat unsolicited reward, wallet, cancellation, or support messages as suspicious until you verify them on Travelchain.What Travelchain support will never ask forSupport never needs wallet secrets, email passwords, complete card details, or payment to investigate a case.
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