Travelchain cannot inspect, change, or refund a card charge made on an external provider’s site.

What to know

The provider or its payment processor controls the transaction. A statement descriptor may differ from the website name.

What to do

  1. Compare the charge with the provider confirmation.
  2. Check taxes, currency, extras, and duplicate authorizations.
  3. Contact the provider with its booking reference.
  4. Contact your bank or payment provider if you cannot identify or resolve the charge.