Your payment statement will normally show the airline, travel agency, booking site, or its payment processor. Travelchain does not receive your card details when you pay on an external provider’s website.
What to know
The statement description can differ from the public brand name. Travelchain cannot inspect the complete card number or reverse a provider charge.
What to do
- Check the provider confirmation email.
- Check the card-statement descriptor.
- Check your account on the provider’s booking site.
- Contact the provider’s support team.
- If you still cannot identify the charge, contact your bank or payment provider.