The provider must confirm whether the booking was created, failed, or is still processing.
What to know
A pending or completed card charge is not always proof that a ticket was issued. Travelchain cannot access the provider’s payment system.
What to do
- Check email and the provider account.
- Record the amount, time, and statement descriptor.
- Contact the provider’s support team.
- Ask your bank about the charge only if the provider cannot locate it.