A missing reward claim asks support to match your booking against provider or referral data; it does not approve the reward automatically.

What to know

You will need your Travelchain account, provider, booking and travel dates, route, booking reference, total paid, currency, confirmation or receipt, and confirmation that you started through Travelchain.

What to do

  1. Complete the checklist in Why is my reward missing?.
  2. Open the missing reward claim form.
  3. Attach a PDF, PNG, or JPEG up to 5 MB.
  4. Submit and keep the case number.
  5. Respond if support needs matching information.