Pending means Travelchain has received information about the booking, but the provider has not completed its verification process.

What to know

Possible reasons include: the booking has not yet been fully reported; payment is still processing; the provider is checking cancellation eligibility; travel has not occurred; referral commission has not been approved; or booking information requires reconciliation.

What to do

  1. Open Rewards and check the Pending section.
  2. Confirm the booking is still active and paid.
  3. Wait for the provider’s stated reporting or review period if one was shown.
  4. Submit a missing reward claim only after that period has passed.