A reward can be missing because the referral has not been reported, attribution was replaced or blocked, the booking is ineligible, or the booking was cancelled or refunded.
What to know
Travelchain needs enough referral and provider data to match and verify a reward. A provider receipt alone does not establish Travelchain attribution.
What to do
- Confirm you were signed into the correct Travelchain account.
- Confirm you began the booking from Travelchain.
- Check whether the offer was marked reward-eligible.
- Check the Pending section of your reward balance.
- Allow the provider’s stated reporting period.
- Check whether another coupon or cashback service was used.
- Confirm the booking was not cancelled or refunded.
- Submit a missing reward claim if the reporting period has passed.