A reward may be reversed when a booking was cancelled or fully refunded, the provider rejected the referral, payment was disputed, the transaction was duplicated, the booking was found ineligible, or the reward was credited in error.
What to know
Travelchain records reversals in the ledger instead of silently deleting prior activity. The provider conversion status and reconciliation evidence control the outcome.
What to do
- Open the reversed ledger entry.
- Check the provider booking and refund status.
- Gather the provider confirmation and any written correction.
- Contact support if you believe the reversal is incorrect.