Contact the company that issued the booking, which may be the booking site rather than the operating airline.

What to know

The ticket issuer usually controls changes and refunds. Travelchain support can help identify the provider but cannot act as its reservation desk.

What to do

  1. Open the confirmation email.
  2. Identify the ticket issuer and booking reference.
  3. Use the provider’s verified manage-booking or support page.
  4. Keep records of the request and any case number.