If you completed payment with an external airline or booking provider, changes, cancellations, and refunds are normally handled by that provider under its fare conditions.
What to know
Travelchain can help you find the provider name and booking reference, understand where to request assistance, and investigate a referral or reward status. Travelchain cannot promise to change a provider-controlled reservation.
What to do
- Find the provider confirmation and booking reference.
- Open the provider’s manage-booking page.
- Review the fare’s change or cancellation terms.
- Contact the provider if self-service is unavailable.