Articles
How trips are added to your accountTrips appear automatically only when a provider reports enough booking information to match them to your account.Why my trip is not appearingThe provider may not have reported enough information, the booking may be under another account, or matching may need support review.How to add a trip manuallyManual trip creation is not currently implemented; support can review a missing provider-reported trip.How to remove a tripSelf-service trip removal is not currently implemented; request account-data help through support.What information Travelchain storesTravelchain stores account, search, referral, limited trip, reward-ledger, wallet-connection, support, and audit data used by the service.Where to find your provider booking referenceThe reference is usually in the provider confirmation, ticket, receipt, or manage-booking page.Understanding trip and reward statusesUse the status vocabulary consistently across referrals, matched trips, and reward entries.Airline schedule changesThe provider or airline controls schedule updates, rebooking options, and notifications.Cancelled and refunded tripsThe provider handles cancellation and refunds; Travelchain updates trip or reward records when reliable data arrives.Why Travelchain trip details may differ from the providerProvider systems are the source of truth and may update before Travelchain receives new data.
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