Look for labels such as booking reference, reservation code, confirmation number, order number, or PNR in the provider’s message.

What to know

A travel agency may use one order number while the airline uses another reservation code. Keep both when available.

What to do

  1. Open the confirmation email or provider account.
  2. Find the booking or order reference.
  3. Check the airline record locator if listed.
  4. Use the issuer’s reference when asking that issuer for help.